Refund policy

At BumpListen, we believe that every expecting and new mother deserves peace of mind, clarity, and gentle care. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make the return process as simple and seamless as possible.

1. 30-Day Return Window

You have 30 calendar days from the date your item is delivered to request a return or exchange. If 30 days have passed since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including all accessories, manuals, and protective films (if applicable).
  • Proof of purchase (such as your order number or order confirmation email) is required.

Please note: For hygiene and safety reasons regarding personal care products, items that have been opened or show visible signs of use may not be eligible for a full refund unless defective.

3. Damaged, Defective, or Incorrect Items

We take great care in packaging your products, but if your item arrives damaged, defective, or not as described:

  • Please contact us within 7 days of delivery at mandy@bumplisten.com with your order number and photos/videos of the issue.
  • Free Replacement & Free Return Shipping: If the item is defective or damaged upon arrival, BumpListen will cover the full cost of return shipping and provide a free replacement or full refund.

4. No Restocking Fees

We value customer trust and satisfaction above all else. We never charge restocking fees or hidden processing fees on returned items.

5. Return Shipping Costs

  • Defective or Incorrect Items: Covered entirely by BumpListen.
  • Change of Mind / Standard Returns: If you choose to return an item due to a change of mind, the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

6. How to Initiate a Return

  1. Submit a Request: Send an email to mandy@bumplisten.com with your order number and the reason for the return.
  2. Receive Authorization: Our customer support team will review your request within 24 hours and send you detailed instructions, including the designated return address.
  3. Pack & Ship: Securely pack the item in its original packaging and mail it to the provided address. We recommend using a trackable shipping service.

Return Address:

BumpListen Support

415 Estancia, Irvine, CA 92602, United States

7. Refund Processing

  • Once we receive and inspect your returned item, we will send you an email notification confirming receipt.
  • Please allow up to 7 business days for inspection and processing.
  • Upon approval, your refund will be processed immediately to your original method of payment (Credit/Debit Card, PayPal, Apple Pay, Shop Pay, etc.).
  • Depending on your card issuer or bank, it may take an additional 3–7 business days for the refund credit to officially appear on your bank statement.

8. Contact Us

If you have any questions or need assistance with your order, please reach out to our Customer Support Specialist:

  • Contact Person: Mandy (Customer Support Specialist)
  • Email: mandy@bumplisten.com
  • Address: 415 Estancia, Irvine, CA 92602, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)