FAQs

Frequently Asked Questions

Everything you need to know about BumpListen and your order.

🌸 Product & Usage

When can I start listening to my baby’s heartbeat with BumpListen?

Most expecting mothers can start hearing their baby's heartbeat between 12 to 16 weeks of pregnancy. However, depending on baby position, placenta location, and body shape, some moms may detect it as early as 10-12 weeks, while for others it might take a little longer.

Do I need transmission gel to use the Doppler?

Yes, applying a generous amount of transmission gel (or ultrasound gel) is essential. The gel acts as a acoustic coupling agent to eliminate static noise and reduce friction, ensuring a clear and crisp heartbeat sound.

How do I distinguish baby’s heartbeat from my own?

A baby’s heartbeat is much faster than an adult’s — usually between 120 to 180 beats per minute (BPM), sounding like a galloping horse. Your own heartbeat is much slower (typically 60 to 100 BPM) and sounds more like a gentle swooshing sound.

🛡️ Safety & Care

Is BumpListen safe for me and my baby?

Yes! Fetal Doppler devices use low-frequency Doppler ultrasound technology, which is non-invasive, radiation-free, and safe for home use when used as directed. We recommend short sessions of 3–5 minutes at a time.

Can BumpListen replace regular doctor visits?

No. BumpListen is designed purely for home comfort, reassurance, and emotional bonding between doctor appointments. It is not intended for medical diagnosis or emergency checks. Always consult your obstetrician or midwife if you have health concerns.

📦 Shipping & Delivery

How long does shipping take?

We process all orders within 1–2 business days. Standard shipping usually takes 3 to 7 business days depending on your location. Express shipping usually takes 1 to 5 business days depending on your location.Once shipped, you will receive a tracking link via email.Click our Shipping Policy.

How can I track my order status?

As soon as your package leaves our fulfillment center, we will send you an email containing your tracking number. 

💬 Returns & Support

What is your return/refund policy?

We offer a 30-day satisfaction guarantee for unopened or defective products. If you experience any issues, please reach out to our team, and we will gladly guide you through the process. click our return/refund policy.

Still have questions? How can I contact customer support?

We’re always here for you! You can reach our Customer Support team at Mandy@bumplisten.com and contact page. We respond to all emails within 24 hours (Mon-Fri).